Shipping policy
Shipping Policy
Last Updated: June 7, 2026
Thank you for shopping with Ordilyn.
We are committed to providing a reliable and transparent shipping experience for our customers.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high demand, processing times may be extended.
Shipping Times
Estimated delivery times:
-
United States: 7–15 business days
-
Canada: 7–20 business days
-
International: 10–25 business days
Delivery times are estimates and are not guaranteed. Shipping carriers, customs processing, weather conditions, and other factors outside of our control may affect delivery times.
Shipping Costs
Shipping charges are calculated and displayed at checkout unless otherwise stated.
From time to time, Ordilyn may offer free shipping promotions.
Order Tracking
When available, tracking information will be sent to the email address provided at checkout after your order has been shipped.
Please allow 2–5 business days for tracking updates to appear after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If you notice an error in your shipping address, please contact us as soon as possible at support@ordilyn.com.
Once an order has entered processing, changes may not be possible.
Lost, Delayed, or Stolen Packages
Ordilyn is not responsible for delays caused by shipping carriers, customs agencies, weather events, or other circumstances beyond our control.
If your package appears lost, please contact us and we will assist in locating the shipment whenever possible.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery.
Please include:
-
Your order number
-
A description of the issue
-
Clear photographs of the item
-
Clear photographs of the packaging
We will review the issue and work toward an appropriate resolution.
International Orders
Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.
Ordilyn is not responsible for delays caused by customs processing.
Contact Us
If you have any questions regarding shipping or delivery, please contact us at:
We will do our best to respond within 1–2 business days.